Check out our detailed return policy here.
Unless otherwise stated, all Stonemaier orders placed through Shopify will be shipped within 7 days, though preorders and holiday shipping may take longer due to our fulfillment centers receiving a flood of orders all at the same time. You will receive a shipment notification e-mail with a tracking number--this information won't show up on your Shopify account.
We ship most orders from different fulfillment centers around the world to expedite shipping, maintain low shipping fees, and reduce customs/taxes, so the courier will depend on your location.
If your order arrives damaged or if it's missing any products or parts, please see more information about replacements here: http://stonemaiergames.com/replacement-parts/
If you have any other questions, please email [email protected]
Your order will ship from our US, Canadian, UK, or Australian fulfillment center, depending on your location.